THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – POLICIES 6, 7, 8 and 9

POLICY 6: RESOURCE MANAGEMENT POLICY

The Company will ensure that there are sufficient resources to uphold the quality of the service provided.

This includes maintaining an adequate staff compliment, facilities, equipment, learning material, the comfort of the staff and learners as well as financial resources to ensure the above and the effective functioning of the company.

 

 

POLICY 7: STAFF SELECTION, APPRAISAL AND DEVELOPMENT POLICY

The Company must realise that the Quality of the service provided is directly associated with the quality of the members supplying that service. The company must thus ensure that the quality of the staff is maintained by implementing procedures that will ensure that all positions and responsibilities are allocated to the person with the correct qualification, experience and passion.

The Company will further ensure that each position and member is analysed and reviewed regularly to monitor quality and determine whether or not change is required.

The Company will also ensure that each member is aware of and adheres to all employment policies and procedures as set out by the company as well as labour and employment related government acts.

 

 

 

 

POLICY 8: LEARNER ENTRY, GUIDANCE & SUPPORT POLICY

The Company will ensure that policies and procedures are in place to assist the learner in all aspects of the learning episode. This includes pre learning guidance and assistance, ongoing guidance during the process as well as assistance to past learners. Focus must be placed on the success of the learner not only in the material that is learnt but also how the knowledge is implemented in the workforce. All rights of the learner must be catered for to ensure that full focus can be given to the learning experience and that there is no hindrance whatsoever in the success of the learner. This includes guidance and education in areas such as HIV as well as other communicative illnesses and diseases as well as cases where the learner has special needs or disabilities.

In doing the above the Company will have ensured that the learners have been assisted as much as possible with the completion of their Portfolios of Evidence (POE’s) in order to obtain Certificates of Competencies.

 

 

POLICY 9: ASSESSMENT, CAT, RPL & MODERATION MANAGEMENT

The Company will strive to ensure that fair and impartial assessment and qualification procedures are implemented and adhered to.

The Company will undertake internal moderation of assessors in order to maintain consistent assessing of a standard or qualification and provide accurate information with relation to assessments to the learners in order for the learners to obtain feedback on their learning progress, performance and results. Record of the above will be maintained and compatible with the relevant ETQA and SAQA requirements and certificates will be issued in accordance with NQF Qualification requirements.

 

Any Learner who feels that the information in the Short Courses offered by the Companyhas already been attained will be invited to participate in the assessments (in the form of exercises, assessment and an exam) and prove their competency. In this way, any prior learning that the learner may have will be recognised

 

SAQA recognises that candidates may have prior learning in literacy and numeracy that may be recognized through a process of Credit Accumulation Transfer (CAT).

Should the Company not be a registered RPL (Recognition of Prior Learning) Centre, the learners will be referred to the SAQA website for registered RPL Centres in their respective areas.