THE QUALITY MANAGEMENT SYSTEM – POLICIES 14, 15, 16, 17, 18 & 19

POLICY 14: CERTIFICATION POLICY

The Company will establish and maintain a secure database for the issuing of certificates and will request, in writing to the SETA for the approval of pro forma certificates.

The following procedures must be implemented:

  • A computerised record keeping system that contains all the learners personal details as well as the Learner’s programme details and achievements.
  • A records management system for certification and awards that must take the security and integrity of the database into consideration as well as the personnel capacity, procedures, responsibilities and accountability in the certification activities. This will also include systems for the issuing of duplicate certificates as well as the record keeping of all issued certificates.

POLICY 15: WORK INTEGRATED LEARNING AND EXCURSION/OFF-ON SITE POLICY

Work Integrated Learning (WIL) is defined as the knowledge and skills acquired through life and work experience and study which are not formally demonstrated through any educational or professional certification.

Work integrated Learning is a mode of learning delivered under Minister of Education guidelines that integrates the theoretical concepts of classroom activities with a community experience.

This allows the learner to achieve the following skills:

  • Communication
  • Application of theory
  • Integration of information technology
  • Working with others
  • Improving own learning & Performance
  • Problem Solving
  • Career Development
  • Information Skills

WIL incorporates different forms of learning that involves performing real tasks, for actual clients which should enable the Learner to practice the skills they seek to acquire and, by receiving feedback on their performance, integrating these skills into their thinking and behaviour

During this period, the Learner’s performance will be supervised and evaluated and the success of the Learners is determined by the attainment of the skills and competences required by the workplace relevant to the field.

Quality Management System Discussion – POLICY 16: CUSTOMER SERVICES POLICY

The Company will endeavour to provide the highest level of service to its customers and ensure that the staff will be professional at all times by showing courtesy, accuracy, accountability, integrity, consideration and promptness in all their actions.

In order to ensure this the company must identify impediments and address them accordingly as well as provide training on customer service and general communication skills.

Quality Management System Discussion – POLICY 17: RISK MANAGEMENT POLICY

The main purpose is to identify, reduce and prevent undesirable incidents or outcomes by reviewing past incidents and implementing changes to prevent or reduce future incidents.

Areas to be analysed are:

  • Long-term strategic objectives
  • Operational and day-to-day activities
  • Financial management and controls
  • Intellectual and information technology actions and knowledge
  • Compliance/regulatory issues and policy decisions

Quality Management System Discussion – POLICY 18: ACCREDITATION MANAGEMENT POLICY

The main purpose hereof is to ensure that the SETA are aware of how the Company will conduct their business in order to obtain, retain and ensure that the Company provides a quality, learner driven, honest, reliable, responsible and accountable service.

In order to do this the Company must adhere to all policies and procedures as set out in the QMS and will further retain the services of an experienced ETDP consultant to assist them with the SETA accreditation process. The Company must, however, realise that the Company is 100 % accountable for ensuring that the accreditation requirements are met.

Quality Management System Discussion  – POLICY 19: OUTSOURCED CONTRACTORS MANAGEMENT POLICY

The Company will ensure that all parties are aware of the expected outcomes by issuing every Outsourced Contractor that performs any function for the Company with a Service Level Agreement that will highlight the type of service, all relevant particulars of the Contractor, dates of services performed and completed, indemnity as well as the cost of the service and payment terms.