THE QUALITY MANAGEMENT SYSTEM
A step by step handbook with all the policies, procedures, forms and review manuals specifically designed to ensure that your business operates correctly according to the guidelines set out by the Sector Education and Training Authority. (SETA)
POLICY AND PROCEDURE MANUAL
POLICY 10: REPORTING POLICY
The Company will implement a system for maintaining and updating the learners information in such a manner that it will be secure and confidential and compatible with the reporting requirements of the relevant ETQA and ultimately contribute to the maintenance of the SAQA National Learner’s Records Data Base.
POLICY 11: DOCUMENT AND RECORD MANAGEMENT POLICY
The Company will manage all documents and records that relate to the QMS such as Learner records, Staff records, Management system records, ETQA records, SAQA records and all other correspondence.
The management of these documents will include the reviewing and approval of records by authorised personnel prior to issue, that the documents are available at the locations where they are required, obsolete documents are removed and changes of existing documents are documented and approved.
All records must be legible and readily retrievable and must be retained for a period of time as established by authorised personnel.
Records are to be maintained in order to demonstrate the effective running of the organisation as well as the effective operation and implementation of the quality management system.
POLICY 12:HEALTH AND SAFETY MANAGEMENT POLICY
The company will ensure the Health and Safety of all Learners, staff and visitors by adhering to the rules and regulations of the Occupational Health and Safety Act (OHSA) as well as applicable regulations in terms of the said Act and the Compensation for Occupational Injuries and Diseases Act.
This includes employing security staff, installing security systems and providing adequate insurance cover.
POLICY 13: MANAGEMENT SYSTEM REVIEW POLICY
The company will ensure that internal system reviews are in place in order to maintain an effective Quality Management System as well as to promote continual improvement.
The internal review program must include Annual Management Board reviews, Annual Quality Committee reviews, Quarterly Review Meeting as well as Monthly Internal communication and update meetings.
Policies should be evaluated and reviewed according to changing legislation, regulations and ETQA requirements as well as the overall relevance of the particular policies and procedures.
Reviews are to be scheduled on a quarterly basis with an Accredited Consultant that the Company has entered into a Service Level Agreement with who is committed to this process.
All policies and procedures will be discussed to ensure that the Company is adhering to said policies and procedures. Any reviews and changes that are accepted in this meeting will be signed off by the Owner of the Company.