frequently asked questions

What is a QMS?

A training Quality Management System (QMS) is a set of company policies and procedures that guides you on how to run your training business in a practical way which meets the SETA’s and SAQAs requirement in order to ensure you offer quality training – it is required for companies applying for Seta accreditation. Developing a QMS is often a monotonous and frustrating process as you may not know what the SETA’s require your QMS to consist of. The QMS we provide you with, forms the basis for you to follow and put into practice the various policies and procedures during the first year as an accredited Training Provider. After the first year we will discuss how we can further personalise this document according to your own companies procedures which you would have now had experience in putting into action. Our QMS has been approved by various SETA’s for over 140 clients. This document is forever changing as the SETA and SAQA requirements change. We keep in touch with our providers and ensure they receive the updated changed throughout their accreditation period.

What do I need to do to use the QMS document?

Read the QMS policies & procedures to ensure understanding. Allocate the policies & procedures to everyone involved with quality management in your company and get their feedback as to their role in implementing the QMS.

How do I know which ETQA (SETA) I must belong to?

A question to ask yourself, what are the common underlying principles of training that you will be offering? The focus is not going to be on specific industry related learners or products but rather on the principles of your training that you offer.

My courses fall within different ETQAs. Which ETQA should I become accredited with?

Once you have received accreditation through your primary SETA, we can apply to have your scope extended through a Memorandum of Understanding with the other ETQA’s.

What is the registration process for assessors?

You need to complete an Assessors course and receive your Statement of Results. Once you have these documents, we can now complete an Assessor or Moderator Registration Application for you with the various SETA’s. This all depends on what Qualifications or experience you have.

Must Facilitators be registered with a SETA?

No, facilitators do not have to be registered with any SETA. However, it is advisable to complete the Facilitators / Train the Trainer course. We strongly recommend that if you are going to run an Accredited Training Company that you complete the Assessors course and become a registered assessor and or Moderator.

Where can I get the training for the generic assessor course?

We have Accredited ETDP Associates who offer these programmes, please contact us.

ETQA: Education and Training Quality Assurance (body)

Within SETA there are bodies responsible for the reviewing and monitoring of the facilitation and success of NQF registered standards and qualifications, through quality assurance systems and processes.

SETA: Sector Education and Training Authority

With the establishment of the new government in 1994, the Departments of Labour and Education met to find a solution to the lack of formal education opportunities amongst the previously disadvantaged population groups. The industry was divided into 28 sectors and each sector was given a SETA. Over the years these SETA’s have bridged the gap identified by Labour and Education. We now have 21 different SETA’s.

SAQA: South African Qualifications Authority

The South African Qualifications Authority Board is a body of 12 members appointed by the Minister of Higher Education and Training. The objects of SAQA are to advance the objectives of the NQF; oversee the further development and implementation of the NQF; and co-ordinate the sub-frameworks.

NQF: The National Qualifications Framework (NQF)

NQF: The National Qualifications Framework (NQF) is a comprehensive system approved by the Minister for the classification, registration, publication and articulation of quality-assured national qualifications. In short, the NQF is the set of principles and guidelines by which records of learner achievement are registered to enable national recognition of acquired skills and knowledge, thereby ensuring an integrated system that encourages life-long learning.

What Are The 21 SETAs?

With the establishment of the new government in 1994, the Departments of Labour and Education met to find a solution to the lack of formal education opportunities amongst the previously disadvantaged population groups. The industry was divided into 28 sectors and each sector was given a SETA. Over the years these SETA’s have bridged the gap identified by Labour and Education. We now have 21 different SETA’s.