Following on from our previous blogs, this week we would like you to put your “perspectacles” on so we can engage with you, as a Skills Development Provider (SDP) on how you can choose a different outcome. It’s easy to get locked into a certain way of thinking especially when it comes to Accreditation and our purpose today is to help you look up at the stars and see things differently.
start with a simple topic that we can all relate to both personally and
professionally. Customer service. What does customer service mean to you? Being
helpful? Taking care of a customer’s needs? High quality service? Can we agree
that on a daily basis we have some sort of experience with customer service (whether
personally or professionally)?
According to SAQA (if you need a refresher on who SAQA is, check out our ‘Who’s Who?’ blog) customer service falls under a variety of sectors. Let’s use SAQA ID 119676 Apply the skills of customer care in a specific work environment as an example. This unit standard (the smallest unit that can be credited to a learner for a recognised learning outcome) is aligned to 16 different Qualifications which fall under 8 of the 21 SETAs (Sector Education and Training Authorities). At jt&a, we strive to undertake a thorough needs analysis with our Skills Development Providers (SDPs) in order to ensure that they qualify (meet the requirements) of their chosen SETA (Sector Education and Training Authority).
we are approached by Skills Development Providers (SDPs) whom have done their
own research and their dream is to get Accredited with a specific SETA (Sector
Education and Training Authority). When we unpack the requirements, we discover
that the Skills Development Provider (SDP) does not meet the requirements and
therefore we need to look at their dream from another perspective (we are after
all dream makers not dream breakers).
Having been in the industry for 10 years now, we don’t believe obtaining your Accreditation should be a tick box exercise and our aim is that Skills Development Providers (SDPs) actually make the most out of their Accreditation process (ultimately train what you get Accredited for). We believe in making sure that you make an informed decision from the get-go and in order to achieve this, we must together understand your dream, the pathways and hurdles in order to make your dream happen.
Struggling to see the woods for the trees?
Need someone to help you get some perspective?
Contact us for more information on our pre- and post- Accreditation Services, Capacity Building Workshops and Monthly Retainer packages.
have previously spoken about roles and responsibilities within your companies
and in this edition, we will provide you with a no-nonsense guide to easily
confused role players within your training industries.
the top of the pyramid we have SAQA (South African Qualifications Authority).
SAQA is a body recognized by the law with the purpose of advancing the
objectives of the NQF (National Qualifications Framework). In other words, SAQA
strive to create a single combined national framework for learning achievements;
provide access to education and training to ensure progression within career
paths; to raise the quality of education and training as well as contributing
to rectifying past unfair discrimination in education, training and employment
opportunities. In essence, SAQA register qualifications on the NQF (the formal
system that records the credits allocated to each level of learning achievement
to ensure consistency throughout the country).
we have DHET (Department of Higher Education and Training). DHET were
created in 2009 with the intention of granting tertiary education and training
opportunities to all South Africans in order to allow everyone the opportunity
to gain further education and skills. DHET also play a critical role in overseeing
universities and other post-secondary education in South Africa.
(Quality Council for Trades & Occupations). QCTO is one of three quality
councils that are responsible for ensuring the quality of education and
training in South Africa. Their main purpose is to oversee the design,
implementation, assessment and certification of occupational qualifications (work-based
learning, consisting of three components – knowledge, practical skills and work
experience as well as an external summative assessment) up to level 8.
are 21 SETA’s (Sector Education and Training Authority’s) in South
Africa who are responsible for improving and developing skills within their
relevant sectors, to identify skills development needs, and to ensure that
national standards are maintained.
put this into perspective:
QCTO accredit SDPs (Skills Development Providers) who are wishing to offer occupational qualifications.
The QCTO has delegated quality assurance powers to the SETAs.
The SETAs get accredited by SAQA as an ETQA (Education and Training Quality Assurance) and then evaluate and accredit SDPs (Skills Development Providers) within their sector.
QCTO and SETA both report to DHET.
Need help with your training company’s Accreditation but not sure where to start?
administrator is defined as a person responsible for carrying out the
administration of a business or organisation. Often as a Skills Development
Provider (SDP), your administrators’ role requires a considerable amount of
multitasking – as let’s be honest, they need to complete lots of tasks in not a
lot of time.
Over the years we have mastered the art of observing attributes in your administrator that determine the success of your training company. The way we see it, in order for you, as a Skills Development Provider (SDP), to succeed, the traits of your administrator can be compared to the 4 elements of nature:
Fire – your administrator needs to
love what they do and must prosper when challenged! We know this sounds clichéd;
however, we can’t signify enough the importance of your administrator
understanding your Mission, Vision and Value Statements in order for them to
recognise that they contribute to a much bigger picture and for that, they
should be proud.
Water – usually your administrator is
the connection between you as the Director, your learners, your facilitators,
your assessors and your moderators (let’s not forget about your SETA – Sector Education
and Training Authority too). Therefore, your administrator should have the
ability to enforce harmony and peace in order to ensure the stable roll-out of
Wind – your administrator should
appreciate chaos and have the ability to adapt to change. The training
landscape is constantly changing and so too do legislations and regulations,
it’s vital that you as a Skills Development Provider (SDP) don’t get left
administrator must appreciate and respect order and structure. Your policies
and procedures in your QMS (Quality Management System) are purposefully
designed for the planning and execution of your training. Order and structure ensure
that your administrator is working towards a common objective to endorse your
If action is the foundational key to all success, as a Skills Development Provider (SDP) you can teach your administrator skills (or find out about our NEW Training Co-Ordinator Short Skills Course); however, a great attitude will assist your training company in growing to the next level.
The power of success lies within your administrator: Wind will move them, fire will transform them, water will shape them, and earth will heal them.
Your dreams are your realities in waiting and right now, you are planting the seeds of your future. Daily we receive enquiries from dreamers who are not only solely inspired to become Accredited SDPs (Skills Development Providers) but who also have a priceless passion to pass on their skills and knowledge through training that is recognized throughout South Africa. Quality SETA (Sector Education and Training Authority) Accredited training gives SDPs (Skills Development Providers) the opportunity to develop status and credibility in an industry that is crying out for businesses that can be trusted to deliver on their promises.
part of jt&a’s onboarding process, we ask potential SDPs (Skills
Development Providers) two fundamental questions:
What do you want to become
Why do you want to become
these two meaningful questions to get insight into your dreams as well as to
guide potential SDPs (Skills Development Providers) to make the best decisions
to ensure the success of their training divisions. We are often pivotal in
finding opportunities in dreams.
recent study focussing on the future of work reports that the below 10 job
skills will be in high demand:
Adaptability and Flexibility
Creativity and Innovation
Emotional Intelligence (EQ)
Cultural Intelligence and
Judgement and Complex Decision
by no means suggesting that every potential SDP (Skills Development Provider)
now rush out to become Accredited for the above skills, but rather to ensure
your success as an SDP (Skills Development Provider), it would be influential
to consider which skills you are able to contribute to the development of. At
jt&a, we are firm believers in the saying, “Allow your passion to become
your purpose, and it will one day become your profession”.
the unemployment rate in South Africa at 29% in 2019, becoming SETA (Sector
Education and Training Authority) Accredited will present you with
opportunities to work within the parameters of yours dreams whilst still
contributing to employability, improved job performance and possible job promotions.
like a successful win/win situation to us…
Need advice and practical assistance with obtaining or extending your Accreditation? Contact us today!
At jt&a, one of our core skills is that we help you get better. Getting accredited is the first step but we’d hate to see you stop there. There is so much more to learn to really leverage what you’ve achieved. We have identified over the years that Work Integrated Learning (WIL) is one of those areas that is a hot-button issue. Our purpose this week is consolidate Work Integrated Learning (WIL) in order to cool down this hot-button issue so let’s dive right in …
Work Integrated Learning (or WIL as it is referred to in your Quality Management System) is a process that blends theory learning with its application in the workplace (work-related activities). For many Accredited Skills Development Providers (SDPs), the thought of identifying suitable workplaces for their learners discourages Skills Development Providers (SDPs) from making Work Integrated Learning available to all learners.
At jt&a, we are of the
opinion that if you know why Work Integrated Learning (WIL) is critical; you
will be in an exceptional position to make it meaningful for your learners.
Work Integrated Learning (WIL) has various intentions:
Work Integrated Learning (WIL) enables the
learners to practice the skills they seek to acquire.
Work Integrated Learning (WIL) allows the
learners to receive feedback on their performance.
Work Integrated Learning (WIL) allows the
learners to integrate the new skills they have obtained into their thinking and
It is significant to recognise that theory assumes an outcome, while practice allows one to test the learners’ theory and to identify whether or not it is accurate and therefore when placing a learner at a workplace, that workplace should be appropriate for the qualification on which the learner is enrolled.
Furthermore, it is our responsibility as Skills Development Providers (SDPs) to ensure that when our learners are placed at their relevant workplace, that this is under the supervision of a mentor or supervisor representing the workplace. Learners should be completing their summative assessments (practical tasks or assignments) in the workplace which will be marked by the assessor to ensure that the learner can demonstrate applied knowledge and therefore an exceptional workplace mentor will aid in the success of the learner.
As we wrap up Work Integrated
Learning (WIL), we would encourage you to ensure that the workplace mentors
that your learner are designated to, have the ability to:
Inspire your learners
Stretch your learners
Connect with your learners
Develop your learners’ emotional intelligence
Not judge your learners
Need assistance with your Work Integrated Leaarning implementation?
Contact us for all your pre and post accreditation needs.