Your Quality Policy

your quality policy

As part of the process of becoming an Accredited Skills Development Provider (SDP), one of the policies that your Sector Education and Training Authorities (SETA) requires you to submit as part of your Quality Management System (QMS) is a Quality Policy.

As the Director of a Skills Development Provider (SDP), you are responsible for quality management within your company. Whilst we understand that you may need to allocate responsibilities for ensuring the effective implementation of any procedures, we would encourage you to consider the following:

Have you reviewed the roles and responsibilities of each current employee as outlined in your Quality Management System (QMS)?

As a Skills Development Provider (SDP), each of your employees has a specific role. It is vital, to maintain a quality service offering, that you go through each role and responsibility with each employee to ensure that they are adequately trained to carry out their specific functions. Quality is everyone’s responsibility; the irony; however, is that in most instances, we train external role players and overlook training our own employees.

Do you review your policies and procedures quarterly?

The purpose of your annual Quality Management System (QMS) Review is to evaluate and review all policies and procedures on account of:

  • Changing legislation
  • Changing regulations
  • Changing (Quality Assurance Partner) QAP requirements
  • Their overall relevancy

Your Quality Management System (QMS) is a “live” document and is your key guideline to ensuring our continued Accreditation. Waiting a whole 12 months to review your policies increases your risk of “missing” something.

Do you regularly review feedback from your clients and learners?

In order to ensure that your policies and procedures are relevant, you should regularly review feedback from your clients and learners. In order for your company to grow and expand their service offerings, you must be open and willing to hear both positive and negative feedback from your clients and learners.

In a nutshell, everyone (employees and outsourced employees) as well as yourself as the Director of a Skills Development Provider (SDP), are responsible for promoting a quality culture within your company in order to ensure that the needs of Learners, Employee and Stakeholders are met.

Got quality concerns? Need help in updating your quality management system?

Contact us or email for more information on our capacity building workshops and monthly retainer packages.

Failing to Plan is Planning to Fail

failing to plan is planning to fail

At JT&A, during our capacity building workshops, we regularly discuss with Skills Development Providers (SDPs) the importance of following 4 key steps in order to ensure that your 4 Phases of Training (Learner Enrolment, Facilitation, Assessment and Certification) is a success.

The 4 key steps are:

In order to roll out fruitful training, you need to plan for it. A training plan is a detailed outline that guides you as the Skills Development Provider (SDP) on how delivery of training will take place. Do you have a clearly defined plan that details your training dates, dates of submission of the Learner Portfolio of Evidences (PoEs), Assessment and Moderation dates?

Preparing may sound the same as planning; however, it’s not. Once you have planned your training, your next step is to gather everything you need in order to ensure your training is extraordinary. Are your ETD (Education, Training and Development) Team qualified and / or registered? Have you prepared all your training documents (Learner Guides, Portfolio of Evidences, Attendance Registers, Facilitator Reports etc)? Have you checked your List of Tools and Equipment to see what resources you will require during training as per the SAQA Qualification requirements? Have you checked if your learners have any barriers to learning (this could affect your training plan)?

As per your Quality Management System (QMS), your facilitator’s job role is to “Conduct the learning using a variety of methodologies and ensure that formative assessments are carried out during this time to see if learners are learning.” Generally, as Skills Development Providers (SDPs) we place a lot of focus on the facilitator; however, your learners spend more time in the Workplace. Are you doing monthly visits to your learners at their workplace to monitor their progress?

Consistent action relating to your training division ensures that you achieve high-quality, beneficial results. Before you request External Moderation (the process whereby a verifier from your SETA comes to check and validate your learner achievements), have you ensured that all your legal documents are up to date? Have you completed your annual Quality Management System (QMS) Review including minuting the meeting of your review? Have you requested permission to use your SETA’s logo?

Contact us on 087 150 1554 or email for more information on our Accreditation Assistance, post Accreditation Services and Monthly Retainer packages.