How do I make a positive first impression with my clients?

Everyone makes mistakes. Fortunately, however, they can be rectified in many cases. If the wrong amount of money is transferred, it can be reversed; if the wrong information is given, it can be corrected with a polite apology. In business matters too, there is a ‘second chance’ that allows for an error to be straightened […]

THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – SECTION 3 – POLICY 2

A step by step handbook with all the policies, procedures, forms and review manuals specifically designed to ensure that your business operates correctly according to the guidelines set out by the Sector Education and Training Authority. (SETA). POLICY AND PROCEDURE MANUAL POLICY 2 – THE STRATEGIC MANAGEMENT POLICY A commitment by the owner that the […]

THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – SECTION 3 – POLICY 2

SECTION 3 (THE ACTUAL POINT BY POINT INSTRUCTION GUIDE THAT, IF FOLLOWED CORRECTLY WILL ENSURE THAT THE COMPANY RUNS CORRECTLY, PROFITABLY, ETHICALLY, IN A MANNER THAT HAS THE LEARNER’S INTERESTS AT HEART AND THAT COMPLIES WITH THE SETA THEREBY MAKING SURE THAT THE COMPANY GAINS, MAINTAINS AND, MORE IMPORTANTLY, RETAINS ACCREDITATION AS A PROVIDER OF […]