THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – POLICIES 6, 7, 8 and 9

POLICY 6: RESOURCE MANAGEMENT POLICY

The Company will ensure that there are sufficient resources to uphold the quality of the service provided.

This includes maintaining an adequate staff compliment, facilities, equipment, learning material, the comfort of the staff and learners as well as financial resources to ensure the above and the effective functioning of the company.

 

 

POLICY 7: STAFF SELECTION, APPRAISAL AND DEVELOPMENT POLICY

The Company must realise that the Quality of the service provided is directly associated with the quality of the members supplying that service. The company must thus ensure that the quality of the staff is maintained by implementing procedures that will ensure that all positions and responsibilities are allocated to the person with the correct qualification, experience and passion.

The Company will further ensure that each position and member is analysed and reviewed regularly to monitor quality and determine whether or not change is required.

The Company will also ensure that each member is aware of and adheres to all employment policies and procedures as set out by the company as well as labour and employment related government acts.

 

 

 

 

POLICY 8: LEARNER ENTRY, GUIDANCE & SUPPORT POLICY

The Company will ensure that policies and procedures are in place to assist the learner in all aspects of the learning episode. This includes pre learning guidance and assistance, ongoing guidance during the process as well as assistance to past learners. Focus must be placed on the success of the learner not only in the material that is learnt but also how the knowledge is implemented in the workforce. All rights of the learner must be catered for to ensure that full focus can be given to the learning experience and that there is no hindrance whatsoever in the success of the learner. This includes guidance and education in areas such as HIV as well as other communicative illnesses and diseases as well as cases where the learner has special needs or disabilities.

In doing the above the Company will have ensured that the learners have been assisted as much as possible with the completion of their Portfolios of Evidence (POE’s) in order to obtain Certificates of Competencies.

 

 

POLICY 9: ASSESSMENT, CAT, RPL & MODERATION MANAGEMENT

The Company will strive to ensure that fair and impartial assessment and qualification procedures are implemented and adhered to.

The Company will undertake internal moderation of assessors in order to maintain consistent assessing of a standard or qualification and provide accurate information with relation to assessments to the learners in order for the learners to obtain feedback on their learning progress, performance and results. Record of the above will be maintained and compatible with the relevant ETQA and SAQA requirements and certificates will be issued in accordance with NQF Qualification requirements.

 

Any Learner who feels that the information in the Short Courses offered by the Companyhas already been attained will be invited to participate in the assessments (in the form of exercises, assessment and an exam) and prove their competency. In this way, any prior learning that the learner may have will be recognised

 

SAQA recognises that candidates may have prior learning in literacy and numeracy that may be recognized through a process of Credit Accumulation Transfer (CAT).

Should the Company not be a registered RPL (Recognition of Prior Learning) Centre, the learners will be referred to the SAQA website for registered RPL Centres in their respective areas.

 

How to get that FREELANCER Job as a Trainer or Assessor?

How to start a career in the Education Field as a Trainer and Assessor, both locally in South Africa or Internationally

This article includes quick guidelines and some tips to find the JOB you need in the Training Industry.

1. TYPES OF JOB OPPORTUNITIES

The following types of JOB opportunities exist in the Educational Industry;

  • Qualified Trainers and Assessors who offer their services as FREELANCERS. (People who are contracted-in by companies to perform training functions).
  • Permanent employment opportunities for individuals with Training Providers as qualified Trainers, Assessors and Training Administrators.
  • Appointed Training Managers in Corporate Companies.
  • Lecturers at both public and private colleges.
  • Microsoft Certified and Department of Labour Special Projects  (Qualified Trainer Certificate as entry level requirement)
  • Developers of course material for both short and NQF aligned courses.
  • International JOB opportunities in the Education Field, based on the Outcomes Based Education or Common Core principles.
  • SETA Project Managers, both internally and externally.
  • HR related vacancies – becoming industry requirement with recruitment agencies.
  • Industry specialist who want a change in career.
  • Individuals who retire and want to generate additional income in their spare time.
  • Self motivated individuals who offer part time courses on weekends or in their spare time.

2. MINIMUM REQUIREMENTS

The following minimum requirements for these positions generally apply.

  • Train the Trainer Certificate: Minimum level of NQF 5 required.  Completion of the official unit standard 117871 that is endorsed by the ETDP SETA is recommended.
  • Conduct Assessor: The only unit standard as documented by the SAQA policy 115753 and endorsed by the ETDP SETA.
  • Conduct Moderations: Not a requirement for general training requirements but recommended for individuals working for training providers and colleges.

 SPECIAL NOTE: 

  • All Certificates must have the ETDP SETA logo on.
  • Learners must request a copy of their Statement of Results, directly from their Training Provider to confirm their registration was successful.

3. IS THERE A NEED FOR TRAINERS AND ASSESSORS?

Definitely yes! We’ve been tracking most of our freelance learners who completed these courses in the past with very positive feedback.  Most have either found permanent employment in corporate organisation or opened their own business.

Well done guys! We proud of you!

First time students can earning an income with freelance work until the perfect opportunity arrives. There will always be job opportunities for qualified Trainers and Assessors.

Why Trainers and Assessors?

Employers and Training Providers are more likely to contact people who are capable of training and assessing their learners, rather than contracting two different individuals to perform this task.

4. HOW TO NETWORK AND GET THAT PERFECT (FREELANCE) JOB

Here is some networking tips!

  1. Make sure you have all the required ETDP Certificates, ETDP SETA Statement of Results and a detailed Personal Portfolio with all your previous education and workplace experience. Best practice is to have this ready in PDF format to submit electronically if needed.
  2. Register with all the related SETAs as an Assessor with at least one unit standard where possible. It’s so much easier to request extension of scope than submitting an entire new application.
  3. Subscribe to all possible Education newsletters including our free service on www.skillsjobs.co.za.
  4. Subscribe to the SETA newsletters and make sure you attend their annual stakeholders meetings which are open to anyone to attend. These are perfect opportunities for you to meet new Training Providers and Employer to get connected to new projects and JOB opportunities.

REMEMBER:

People connect with faces, not with CV’s, so don’t waste your time with endless online JOB Adverts. Get yourself out there and start a career in the Training and Education field today.

 

This Article was originally written by Trainyoucan  www.trainyoucan.co.za

Want to Start a Business but Questioning Your Passion? Try This

4 Exercises to decide.

Exercise 1.

Revisit your childhood to see what you loved doing. Make a list of all the things you remember enjoying as a child and test the waters to see if you still do. Then ask yourself how those past experiences can shape your career choice.

Exercise 2.

Make a list of people who are doing what you want to be doing. If you want to be a professional dance instructor, look for others and see if it’s something you could really enjoy.

Exercise 3.

Take a break from business thinking. While your current job and responsibilities take up the bulk of your energy, take a mental vacation and do something that’s out of your usual box and comfort zone. You might just find something you enjoy.

Exercise 4.

Do it anyway. Start doing what you love even without a business plan in mind. Get out and enjoy your passion with like-minded people and see where potential business opportunities and gaps in the market lie.

 

Then get to work turning it into a business.

http://www.entrepreneurmag.co.za/advice/starting-a-business/business-ideas-directory/want-to-start-a-business-but-questioning-your-passion-try-this/

 

THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – SECTION 3 POLICIES 3, 4 and 5

SECTION 3

(THE ACTUAL POINT BY POINT INSTRUCTION GUIDE THAT, IF FOLLOWED CORRECTLY WILL ENSURE THAT THE COMPANY RUNS CORRECTLY, PROFITABLY, ETHICALLY, IN A MANNER THAT HAS THE LEARNER’S INTERESTS AT HEART AND THAT COMPLIES WITH THE SETA THEREBY MAKING SURE THAT THE COMPANY GAINS, MAINTAINS AND, MORE IMPORTANTLY, RETAINS ACCREDITATION AS A PROVIDER OF EDUCATION AND TRAINING.)

POLICY AND PROCEDURE MANUAL

POLICY 3 – LEARNING PROGRAMME DEVELOPMENT, DELIVERY AND EVALUATION POLICY

A commitment that the company will comply with all the necessary learning programme development, delivery and evaluation criteria as set out by The South African Qualifications Authority (SAQA) to ensure that the learners achieve the outcomes of the selected unit standard.

This can only be achieved my adhering to and meeting the following criteria:

  • The training material meets the specific outcomes based criteria and is aligned with the National Qualification Framework (NQF)
  • The learners are pre-assessed to ensure that they have an aptitude for the specific programme.
  • The learners are presented with the training material in a safe and healthy environment that meets their specific needs and that is conducive to learning.
  • The presentation, delivery and the evaluation of the training material as well as the evaluation of the learners is done according to the requirements of the relevant Sector Education and Training Authority (SETA).

 

 

POLICY 4: FINANCIAL MANAGEMENT POLICY

The company commits to appointing competent and ethical persons to be responsible and accountable for the financial management of all funds and assets.

The Directors will ensure that the correct procedures are in place and implemented with regard to marketing, purchasing, assets, stock control, debtors and creditors. This includes all financial reports in accordance with the South African Revenue Services (SARS).

In doing so the ongoing well being of the company will be ensured as well as the quality of the service that the company provides.

 

POLICY 5: ADMINISTRATION AND COMMUNICATION POLICY

The company will implement a Management Information System (MIS) for the compiling and administration of accurate information pertaining to the learners as well as the company which will aid internal management as well as aid the external communication with SAQA and the relative ETQA.

Communication within the company is vital and it is essential that information is readily available to all relevant stakeholders in order to assist in planning and the implementation of change where needed.

 

 

 

How do I make a positive first impression with my clients?

Everyone makes mistakes. Fortunately, however, they can be rectified in many cases. If the wrong amount of money is transferred, it can be reversed; if the wrong information is given, it can be corrected with a polite apology.

In business matters too, there is a ‘second chance’ that allows for an error to be straightened out and which sometimes can even be turned into an advantage. But there is one time when this is not the case: The first impression.

Making a good first impression is an opportunity that must be maximised. The old saying holds true: You never get a second chance to make a first impression.

Research has shown that first impressions are of critical importance for three out of four buyers – that is a whopping 75%. Some aspects of your external appearance play a role here, but mostly it is what you say, how you say it and also what is conveyed non-verbally.

It’s all about tone of voice, gestures, facial expressions and body language, and it’s about capturing the mood in which the customer finds them self at that moment.

The following points can help you make a positive first impression on the customer:

  • Approach the customer attentively and with a friendly smile
  • Observe the customer – how do they respond? Are they reserved or receptive, cautious or forthcoming?
  • Take the emotionality of the customer seriously
  • Try to adjust yourself to the mood of the customer
  • Give the customer the feeling that you accept and understand them. Create common ground this way, which will leave the customer with good memories and which will shape their future relationship with you.

Do you already take all of those factors into consideration? If not, try to pay attention to them, and you will quickly see that you will have greater success with them.

Author : Marc Pillay – Managing Director DEVELOP South Africa

 

http://www.entrepreneurmag.co.za/ask-entrepreneur/sales-ask-entrepreneur/how-do-i-make-a-positive-first-impression-with-my-clients/

THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – SECTION 3 – POLICY 2

A step by step handbook with all the policies, procedures, forms and review manuals specifically designed to ensure that your business operates correctly according to the guidelines set out by the Sector Education and Training Authority. (SETA).

POLICY AND PROCEDURE MANUAL

POLICY 2 – THE STRATEGIC MANAGEMENT POLICY

A commitment by the owner that the company has all that it needs in order to run legally, efficiently and profitably according to set plans and projections, that responsible people are accountable at all times for the different aspects of the business and that the owner agrees to external consultation in order to review his/her own accountability.

 

 

THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – SECTION 3 – POLICY 2

SECTION 3

(THE ACTUAL POINT BY POINT INSTRUCTION GUIDE THAT, IF FOLLOWED CORRECTLY WILL ENSURE THAT THE COMPANY RUNS CORRECTLY, PROFITABLY, ETHICALLY, IN A MANNER THAT HAS THE LEARNER’S INTERESTS AT HEART AND THAT COMPLIES WITH THE SETA THEREBY MAKING SURE THAT THE COMPANY GAINS, MAINTAINS AND, MORE IMPORTANTLY, RETAINS ACCREDITATION AS A PROVIDER OF EDUCATION AND TRAINING.)

POLICY AND PROCEDURE MANUAL

POLICY 2 – THE STRATEGIC MANAGEMENT POLICY

A commitment by the owner that the company has all that it needs in order to run legally, efficiently and profitably according to set plans and projections, that responsible people are accountable at all times for the different aspects of the business and that the owner agrees to external consultation in order to review his/her own accountability.

Strategic

THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – SECTION 3

A step by step handbook with all the policies, procedures, forms and review manuals specifically designed to ensure that your business operates correctly according to the guidelines set out by the Sector Education and Training Authority. (SETA)

SECTION 3

(THE ACTUAL POINT BY POINT INSTRUCTION GUIDE THAT, IF FOLLOWED CORRECTLY WILL ENSURE THAT THE COMPANY RUNS CORRECTLY, PROFITABLY, ETHICALLY, IN A MANNER THAT HAS THE LEARNER’S INTERESTS AT HEART AND THAT COMPLIES WITH THE SETA THEREBY MAKING SURE THAT THE COMPANY GAINS, MAINTAINS AND, MORE IMPORTANTLY, RETAINS ACCREDITATION AS A PROVIDER OF EDUCATION AND TRAINING.)

POLICY AND PROCEDURE MANUAL

POLICY 1 – THE QUALITY POLICY

A commitment that the company will ensure quality of products and services by implementing the QMS, as well as the reviewing and adaptation thereof, in order to deliver a degree of excellence which states that, all activities of the organisation will be carried out in a systematic manner in accordance with defined and documented Policies and Procedures, and will meet applicable legislative requirements, will be visible and auditable, and will ensure that the needs of Learners, Staff and Stakeholders are met”.

 

 

 

THE QUALITY MANAGEMENT SYSTEM (Q.M.S.) – SECTION 2

A step by step handbook with all the policies, procedures, forms and review manuals specifically designed to ensure that your business operates correctly according to the guidelines set out by the Sector Education and Training Authority. (SETA).

SECTION 2

(HOW THE BUSINESS ADAPTS THE QMS SO THAT IT APPLIES TO THE BUSINESS WHILE CONFORMING TO THE EDUCATION AND TRAINING QUALITY ASSURANCE (ETQA) BODY.)

 

INTERNAL QUALITY ASSURANCE PLAN

The business needs to adapt the QMS by taking into account all the stakeholders and making sure that everyone upholds and adheres to the QMS. By sharing the QMS with everyone involved the business will ensure that everyone is aware of the quality standard.

The adaptation of the QMS, however, needs to be done in the correct manner thereby ensuring that the QMS is not CHANGED, but rather ADAPTED to suit the ever changing business.

The Policy and Procedures Manual needs to be reviewed on a regular basis and adapted, taking into account what is highlighted in the Review Manual.