Following on from our previous article “10 Ways to be an awesome Training Provider – Part 1”, we discuss the remaining 5 ways we believe you can be an awesome Training Provider.
- Use the Business Plan and Quality Management System (QMS) received during the accreditation process to compile and roll out an effective Marketing Strategy. What do we mean? In your Business Plan you committed to marketing your services to a certain target market i.e. client – have you made a list of all the clients you originally thought of training? Have you asked them if you can come and see how your accredited training could benefit their employees?
- Use innovative training methodologies to keep your learners excited about coming to your training. Innovative training methods can give learners a better understanding of the course content, resulting in accelerated adoption in the workplace and more effective results. Positive feedback from learners and tangible results in the workplace will ensure that your clients will continue to use your training services for the rest of the year. What do we mean by innovative training methods? We find that adult learners get bored with just a learner guide, they want to be entertained… What about going onto Youtube and finding some great videos on the subject that you are teaching? Perhaps interactive Power Point slides with sounds and moving elements?
- Meet with your Training Committee (Facilitator, Assessor, Moderator and Administrator) on a monthly basis. Use information gathered in the learner, facilitator, assessor and employer feedback forms to critically review and improve your training material and teaching methods. Remember if your facilitators, assessors and moderators are outsourced, they may be a perfect source of business for you. Ask them if they can introduce you to some of their clients that they are facilitating, assessing or moderating for. Innovation and continuous re-invention should keep you ahead of the pack.
- Ensure that you capture all learner results onto a database – when your SETA verifier comes to conduct an evaluation visit on your POEs, they are going to ask you questions such as who, what, when, why and how did you train these learners – please ensure that your database you have can pull the reports and stats that you require.
- Make sure your clients sign a booking form, committing to payment terms. Define your payment and refund terms. If you are using outsourced assessors and moderators, ensure that you calculate your costings correctly when preparing a proposal or discretionary grant application. With finances being such an important aspect of your business, you really can’t afford to slip up on this one!
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