Having worked with Training Providers of all different shapes and sizes for the past 8 years we have come across common areas of weakness which we believe to be contributing factors to their lack of success or flat out failure. As a Training Provider you may identify some of these within your business, rest assured, you are not alone, and these can be corrected once you have identified them.
- Training Material
We have often seen Training Providers buy material from a material developer during the accreditation process without taking the time to ensure that the material meets their training needs. What’s more is that once purchased the Provider does not even take the time to unpack this material and understand how to roll it out effectively. And, all too often, we see Training Providers put aside their expensive, SAQA aligned training material in favour of their own, often times, poorly developed material at the detriment of their learners – and, come time for a monitoring visit – their business.
- ETD Staff
As part of our service offering we assist Training Providers to source qualified Assessors and Moderators as the Provider still needs to capacity build their own team. All too often we see that Training Providers don’t appreciate the wealth of knowledge and expertise these outsourced members of their team bring to the table. Very often once accreditation has been awarded the Training Providers do not make use of these services or if they do, they don’t take the time to meet and consult with these individuals before, during or after the assessment and moderation process.
Training Providers should hire strong Administrators who they can capacity build through internal and external training to understand the SETA requirements and how to implement Accredited Training. Often Providers do not develop their team, fail to have succession plans in place and/or manage the company risk in the HR arena of their business. Which can be very costly oversight.
- Policies and Procedures
The Quality Management System (QMS) forms a vital part of the accreditation process, yet often gets shelved and forgotten. Training Providers should actively, effectively engage with their policies and procedures, taking care to implement them in a practical manner. This “living” document should be reviewed and updated annually to ensure that the policies and procedures remain valid and are being implemented in the daily running of the business.
- Training Centre
During the accreditation process Training Providers will move heaven and earth to ensure that they present a perfectly compliant Training Centre. However, once accredited, use a sub-standard training centre or fail to maintain the required standards.
These are just some of the key areas that we have identified as problematic for Training Providers before, during and after the accreditation process. Be sure to catch the second installment of this article in 2 weeks’ time.
Contact us or call 087 150 1554 for expert advice and assistance.